Remote Portal

The Remote Portal is the central management platform for your Remote Support solution. This guide provides a brief, clear start guide for the Portal and the installation of the ServiceGate router. The text is intended for both technical personnel and colleagues with a management or marketing background; you will read instructions in simple language while retaining all necessary technical details (VPN, cloud, Data Logging, cybersecurity).

1. The Remote Portal: Getting Started

1.1 Logging into the Portal

Follow these steps to log into the Portal:

1. Open your internet browser and go to: https://www.myremoteportal.eu/.
2. Enter the customer number, your username, and password (these details were sent to you via email).
3. Click Sign In to log in.

1.2 the Main Screen

After logging in, you will see the main screen with the Locations table. If this is your first time, there may not be any locations listed yet. Through this screen, you manage routers and locations administratively.

1.3 Creating a New Location

Do you want to manage a router (ServiceGate)? First, create a location:

1. Click Add Location on the main screen or choose “Manage” > “Locations” from the menu.
2. Enter a clear Name and select a Router from the list to create the location.
3. Link the location to your user via the “Users” menu so you can view and manage the location.

2. Installation of the ServiceGate Router

2.1 What You Need (Preparation)

For the local, initial configuration, you need the following: the ServiceGate (e.g., ServiceGate V2, ServiceGate V2.5, or ServiceGate Pico), a computer, and an internet browser (Google Chrome is recommended).

2.2 Connecting Router Hardware (Physical Connection)

Connect the hardware and prepare the router for configuration:

1. Power: connect the router to a suitable power source (usually 8–65 VDC, depending on the model). The PWR light will illuminate.
2. Antennas (if present): screw the supplied WLAN/4G/5G antenna(s) onto the appropriate connectors.
3. Internet (WAN): connect the WAN port to the local network or internet source (switch/modem) with a network cable.
4. Local PC (LAN): connect your computer with a second network cable to a LAN port of the ServiceGate for local configuration.

2.3 Local Login and Basic Setup (Web Interface)

Here’s how to log in locally to the web interface and perform the initial settings:

1. PC Network Settings: set your PC to automatic IP (DHCP). The ServiceGate normally assigns your PC an IP address in the range 10.195.0.x.
2. Start your browser and open the default IP address: 10.195.0.1 (or the agreed address).
3. Log in on the login screen with username Admin and password REAdmin (or the combination you have set).
4. After logging in, you will see the Status Overview of the ServiceGate; from here, you configure network and system settings.

2.4 Status Feedback in the Portal

When the ServiceGate is online and has connected to the Remote cloud, the status will appear directly in the Portal:

1. Go to the Main Screen with the Locations in the Portal.
2. The status indicator next to the created location changes color once the router is successfully connected to the management platform.

3. Next Steps After Installation

3.1 Client and Remote Access

After the initial installation, you will usually want to install and link the Client software. For secure remote access, configure the Remote Access service so you can access and manage devices remotely via VPN.

3.2 Data Logging and Monitoring

Do you want to collect and analyze operational data? Then set up the Data Logging functionality. This allows you to log data from connected equipment and use stored procedures for analysis, while maintaining attention to cybersecurity and cloud connectivity.

3.3 other Options

Depending on your situation, you can enable additional features later, such as granular user rights in the Portal or integration with existing management processes. Always keep basic security and the correct linkage between location, router, and user in mind when making changes.