About Remote Engineer · connect and control

Know-how since 2008.
A team that thinks with you.

Manage control systems as if you were right there.

We help you access machines and installations remotely, collect data and keep an overview. With our own routers/controllers, a web portal, IIoT platform and app. And a team ready to help when your application needs a custom solution.

The Remote Engineer team at work in Akkrum

Connect and control.
Down-to-earth people. Technical depth. Direct contact.

Since 2008
Born from a practical service question.

Our own hardware and software
Standard products and custom solutions.

Team in Akkrum
Technical knowledge and personal contact.

Remote Engineer colleagues working together on a technical solution

From a service question to Remote Engineer

It started with one machine builder.

In 2008, a machine builder wanted to manage his machines remotely. Less travel time, lower costs and better customer service: that was the question that started Remote Engineer.

That practical approach has stayed with us. First we look at your installation and what you want to do with it. Then we combine hardware, software and technical know-how into a solution that fits.

A team that looks further

We develop our own hardware and software and understand the technology behind it. That allows us to help with the entire connection: from control systems and data interfaces to user permissions and dashboards.

You work with an engaged team and direct lines of communication. We discuss what is possible, what needs attention and what it takes to make your idea work in practice.

No-nonsense collaboration

Understand first. Then connect.

It starts with a good conversation. We want to know which control system you need to access, which data you need and which network and security arrangements apply. Together, we make the technical choices clear.

01

Your application comes first

We map your equipment, users and required functions. No unnecessary complexity: we start with what you actually need.

02

Standard where it fits

Our routers/controllers, portal, IIoT platform and app form the foundation. All ServiceGate routers support remote access and datalogging/monitoring.

03

Custom where it matters

A custom app, a different protocol, integration with your own platform or bespoke hardware? Our team is happy to explore and develop it with you.

What we believe

Access is the starting point.
Insight takes you further.

Our mission is to make control systems, installations and data flows accessible, understandable and manageable. Remote access for service and diagnostics; datalogging and monitoring to see what is happening.

In the Remote Portal you manage assets, sites and user permissions. Dashboards make available measurements useful. We agree which data and functions are possible for your equipment and setup.

New technology, practical applications

We follow developments in automation, data and AI. Not because everything needs to be new, but because an application should help you work better.

Predictive maintenance and AI can be next steps when sufficient reliable data and a clear maintenance question are available. We first investigate what makes sense and is feasible for your installation.

Security by design

Connect responsibly.
Stay in control.

Secure remote access requires more than a VPN connection. We also consider network segmentation, user permissions, firewall policies and management arrangements. A separate machine segment does not replace security updates for the machine or control system.

ISO 27001:2022

Remote Engineer is ISO 27001:2022 certified for its information security management system. This concerns the systematic management and improvement of information security within the certificate’s scope; it is not a guarantee that every connection is risk-free.

We explain how we address new requirements and developments in our approach to NIS2 and the Cyber Resilience Act.

Beyond technology

Thinking ahead is part of what we do.

Using resources responsibly

Remote service can avoid unnecessary journeys. Making existing machines more accessible and their data easier to read can also help extend their useful life. The benefits depend on the application.

At our own site in Akkrum, we also put this into practice with solar panels and a battery for energy storage. We want to use technology where it makes a practical difference.

Room for the next generation

As a recognised training company, we give students opportunities to learn on the job. We work with educational institutions and share our knowledge, while students bring new questions and perspectives.

Interested in working or learning at Remote? Explore our vacancies or contact the team.

From question to practice

Together with our customers.

From machine building and building management to energy and water: see how customers use Remote for remote service, monitoring and management.

Let’s meet

What do you want to connect,
monitor or develop?

Tell us about your installation or idea. Our team helps you find a suitable standard solution and develops custom solutions where needed. No-nonsense, with technical know-how since 2008.

Prefer to experience it first?

Discover our solution with the starter kit and try it free for 30 days. We discuss which setup suits your application.