Industrial

remote access
for machines,

PLCs and installations

Resolve malfunctions, program PLCs, and support machines without traveling directly to the site.

Remote Engineer combines proprietary industrial VPN routers, the Remote Portal, client software, and technical expertise into one complete solution for secure remote access.

You get controlled access to PLCs, HMIs, IPCs, web interfaces, and local machine networks — just as if you were standing right next to the installation.

Or start with a single machine

Remote service should be faster

A machine comes to a standstill at a customer site. The engineer must first travel before it becomes clear what is happening. Meanwhile, downtime increases and the customer waits for a solution.

With industrial remote access, your technical team can connect directly to the machine. You can check the PLC, view the HMI, analyze faults, and perform adjustments where necessary.

This does not only save travel time. Above all, it ensures faster service, less downtime, and better deployment of scarce engineers.

Key indicators:

  • Engineers spend a lot of time traveling
  • Customers expect fast fault resolution
  • Machines are spread across multiple locations or countries
  • External access is not centrally managed
  • It is unclear who has access to which machine
  • Individual VPNs and remote desktop tools are difficult to manage
  • Old and new machines require different solutions

What is industrial remote access?

Industrial remote access is secure remote access to machines, PLCs, HMIs, and other technical equipment.

The difference from a general remote desktop solution is that industrial remote access takes into account machine networks, control software, local IP addresses, user rights, availability, and process continuity.

The current Remote solution supports both transparent VPN access via the Remote Client and targeted Remote Access Services for VNC, RDP, SSH, Telnet, and HTTP/HTTPS.

For example, your engineer can:

  • program or diagnose a PLC;
  • view or operate an HMI;
  • access an industrial PC via RDP;
  • open a web interface via HTTP or HTTPS;
  • manage a Linux system via SSH;
  • connect to the entire local machine network;
  • grant temporary access to an external supplier.

From machine to engineer: one managed connection

Step 1

Connecting the machine

A ServiceGate VPN router or Controller is connected to the machine, installation, or local technical network.

The hardware forms the secure connection between the equipment on-site and the Remote infrastructure.

Step 2

Managing machines and locations

In the Remote Portal, you record locations, machines, IP addresses, users, and access rights.

This creates a single central overview of all machines and installations that are accessible remotely.

Step 3

Choosing the right access

For full access to the local network, an engineer uses the Remote Client and a transparent VPN connection.

For targeted access, you use Remote Access Services, for example for VNC, RDP, SSH, Telnet, or an HTTP/HTTPS web interface.

Step 4

Assigning permissions

You determine what is accessible per user, group, location, or service.

For instance, your own service team can be granted full access, while an external supplier may only use a specific machine or web interface.

Step 5

Monitoring usage

Users, connections, and actions are centrally managed and logged. This ensures visibility into who had access and when.

The current solution combines proprietary ServiceGate VPN routers with portal, client, and access functionality. The portal supports MFA, restricted user rights according to the least-privilege principle, and logging of who connects, where, and when.

Full VPN access or access to one specific service

Transparent VPN connection

Use the Remote Client when you need to provide engineering software with access to a PLC, robot, frequency drive, or a complete local network.

Via the secure connection, your computer gains access as if it were locally connected to the machine.

Suitable for:

  • PLC programming software;
    network diagnostics;
  • multiple devices within a single machine;
  • vendor-specific engineering tools;
  • extensive maintenance and commissioning.

Remote Access Services

Use a Remote Access Service when someone only requires a specific function.

Examples:

  • VNC for viewing or operating an HMI;
  • RDP for an industrial Windows PC;
  • SSH for a Linux device;
    HTTP/HTTPS for a local web interface;
  • Telnet for legacy equipment that does not support a modern alternative.

The user only gains access to the chosen service and not automatically to the entire local network.

Remote Access Services are linked to a machine and local service port in the portal. The gateway processes the required connection automatically, so the local service does not need to be exposed directly to the public.

Secure access without unnecessarily broad network rights

Industrial remote access must provide engineers with fast access, but never more access than necessary.

That is why we design the solution around:

  • individual user accounts;
  • multi-factor authentication;
    permissions per user, group, and location;
  • access to only the required machine or service;
  • central logging;
  • managed VPN connections;
  • central revocation of access;
  • separate access for internal engineers, customers, and suppliers.

Local PLCs, HMIs, and web interfaces do not need to be directly exposed to the public internet.

What do customers use industrial remote access for?

Fault Diagnosis

Instantly check what is happening inside a machine and determine if an on-site visit is actually necessary.

PLC Programming

Connect to PLC programming software and perform remote diagnostics, adjustments, or updates.

HMI and Screen Access

View the same screen as the operator and support the customer during a malfunction or process inquiry.

Commissioning

Support the commissioning of machines without requiring every specialist to remain on-site throughout the entire process.

Supplier Access

Provide suppliers with controlled access only to the installation for which they are responsible.

Global Service

Manage machines at customer sites in different countries from a single central environment.

Not just access. A solution that works technically.

Establishing a VPN connection is often not the most difficult part.

The real challenge usually lies in local networks, overlapping IP ranges, firewalls, routes, legacy equipment, specific service ports, mobile connections, or users requiring different permissions.

That is where Remote helps.

We combine:

  • proprietary industrial VPN routers;
  • Remote Portal and client software;
  • network and VPN expertise;
  • knowledge of PLCs, HMIs, and industrial equipment;
  • protocol engineering;
  • data acquisition and monitoring;
  • custom hardware and software where necessary;
  • direct support from technical specialists.

You don’t just get a standalone device, but a partner who ensures the entire connection works.

The existing positioning and product architecture combine hardware, software, remote access, monitoring, and protocol expertise. The ServiceGate V3, for example, is offered as an industrial remote access and IoT gateway for machines and existing installations.

Which machine would you like to support remotely?

Tell us which PLC, HMI, machine, or installation you want to access and where you are currently stuck.

A technical specialist will review the machine, the network, the required access, and the users who need to work with it alongside you.

Waar gaat je uitdaging over?

Geen standaard verkooppraatje. We kijken eerst naar wat er technisch moet werken.

Why choose Remote’s solutions?

  • Saving time, travel and labor costs
  • Reducing downtime and improving operational reliability
  • Less unscheduled maintenance

  • Optimization of production processes and machinery

  • Increasing customer satisfaction