Smart water management:
grip on pumping stations,
weirs and measuring points

Water infrastructure must continue to function. Especially during peak rainfall, high water, drought or a technical failure. But the infrastructure often consists of scattered objects, different generations of control systems, multiple suppliers and diverse communication links.

Remote helps to make pumping stations, pumps, weirs, measuring points and other water installations securely accessible, readable and manageable remotely. With industrial data acquisition, telemetry, alarm notification, Alarms & Events and remote access, you maintain a central overview and authorized engineers can look deeper into the control system when necessary.

Recognizable in daily practice?

When the control system of a pumping station or object generates a fault, this is immediately reported to the overarching management system. The notification itself is often not the problem, but the follow-up is. An authorized engineer wants to be able to look directly into the PLC, HMI, or RTU live to analyze the exact status, I/O, and control parameters.

Without the right systems, you often encounter the following challenges in practice:

  • Unnecessary site visits:

    Is secure remote access missing? Then someone still has to physically drive to the installation for every in-depth diagnosis or software adjustment.

  • Scattered and fragmented data:

    Measured values and fault data are stuck in different systems from various suppliers. As a result, managers lack a single central, reliable overview and a complete history.

  • Outdated hardware & software:

    Old modems, protocols, or legacy PLCs make linking with a modern platform difficult, while replacing the entire installation is often too expensive.

  • Insecure external management:

    External maintenance partners regularly need access to the systems, but this access is currently often not personal, temporary, or centrally manageable.

Remote creates the connection between the object in the field, the manager, the breakdown service and the existing information environment.
 
Industrial modem ready for 2G/3G phase-out

Risk of 2G/3G phase-out

Many installations within water management rely on a mobile backup connection in the event of failures. Due to the shutdown of legacy networks, these systems run the risk of failing unnoticed as soon as the main connection is lost.

Read more about the risks of the 2G/3G phase-out for industrial modems.

How can we help?

Many customers do not come to us because they are ‘looking for a router’, but because something needs to work. A machine must go online. A protocol must be read. An installation must provide data. A location must be managed remotely.

Remote access for pumping stations and outdoor locations

Add secure remote access to the existing telemetry and alarm structure. Authorized engineers can access PLCs, HMIs, RTUs, and local web interfaces for in-depth diagnosis, service, commissioning, and controlled adjustments in the control system. Without publicly accessible ports and with fewer unnecessary trips to the site.

Telemetry, Alarms & Events and history

Take over the existing object status, malfunction, and alarm notifications or pass them on to the main station or the overarching management system. Supplement this where desired with central history, dashboards, events, and targeted notifications, without disrupting the familiar alarm structure and operational working method.

Remote access adds the in-depth layer: an authorized engineer can access the PLC, HMI, or RTU to further investigate the cause, check parameters, and where necessary, perform a controlled change in the control system.

Unlocking data from existing installations

From Modbus RTU/TCP and IEC 60870-5-104 to DNP3 and customer-specific links. We read what is there and make data available for your SCADA, main station, dashboard, database, or cloud platform.

Custom routers and edge controllers

If standard hardware does not do what is needed, we configure or develop the appropriate solution. Think of local logic, buffering, industrial data acquisition, and 4G/LTE connectivity – also for the replacement of 2G and 3G connections.

Secure access and demonstrable management

Work with Zero Trust principles, named accounts, mandatory MFA, permissions per user, and central registration. Remote is ISO 27001:2022 certified and supports a manageable setup of remote access in line with NIS2 obligations.

For which objects and installations?

Remote can be used for, among others:

  • sewage pumping stations and pump sumps
  • polder and drainage pumping stations
  • pumping installations
  • weirs and locks
  • stormwater tanks and overflows
  • measuring and control points
  • groundwater and surface water measuring points
  • water treatment plants
  • pressure, level and flow measurements
  • water-retaining structures
  • technical outdoor locations
  • existing objects with outdated communication technology

From field object to usable information


1. Unlocking existing objects

We connect to the existing PLC, RTU, controller, sensor or meter. As a result, the entire installation does not automatically have to be replaced.

2. Retrieving data and status

We retrieve the desired data locally via an industrial gateway, VPN router or edge controller. For standard and non-standard protocols, we look at what is technically required.

3. Making information available

Standard object status, fault and alarm notifications and measurement data can be passed on to the existing SCADA system or the main station. Where desired, the same data can also be made available in the Remote Portal, dashboards, Alarms & Events, a database, Azure, AWS, InfluxDB or your own software environment.

4. Managing access and control

When an engineer or maintenance partner needs access, you centrally manage who is allowed to access which location, machine or function and when.

No new silos alongside your existing systems

Water managers already work with master stations, SCADA systems, management packages, asset management software, data platforms, and vendor-specific environments.
Remote does not need to unnecessarily replace this environment.

The existing alarm philosophy, master station, and operational methods remain leading. Remote can take over or link telemetry and alarm transmission and adds managed remote access for in-depth diagnostics and control adjustments.

We form the technical connection layer between existing objects and the environment in which you want to use the information. Data can be made visible in the Remote Portal, but can also be forwarded to an existing master station, database, cloud environment, or your own software platform.

The question is not which product we want to install. The question is what information, access, and functionality you need and how we can make it reliably available.

Data for management, maintenance and energy

Data for risk-based management and maintenance

Historical data helps to further analyze the cause and progression behind a standard fault or alarm notification.

Consider changes in pump starts, increasing running times, deviating energy consumption, recurring error codes, level trends, deviations in flow or pressure, and performance before and after maintenance.

This creates a better basis for fault analysis, maintenance planning, renovation decisions, and comparing objects within the area.

Energy and operations

By providing joint insight into running hours, switching moments, flow rates and energy consumption, you can recognize deviating pump behavior and better substantiate the deployment of installations.

The data can be used for comparison between objects, analysis of energy use, checking settings and substantiating replacement or optimization.

Making existing pumping installations smarter at Schiphol

Together with REMONDIS Smart Infra, Remote developed a Smart Controller for sewer pumping stations and de-icing installations at Schiphol.

The existing hardware in the pumping stations could remain in place. The objects were made remotely accessible and data was forwarded to the Azure environment, enabling management and further optimization based on real-time information.

This case demonstrates Remote’s strengths: preserving existing technology, adding a missing connectivity and data layer, and ensuring the solution integrates seamlessly with the operator’s software environment.

Why choose Remote?

In-house hardware and software

Industrial VPN routers, edge controllers, Remote Portal and engineering knowledge as one working chain.

Direct access to a specialist

No ticket culture when routing, a protocol, PLC, RTU, or data stream needs in-depth technical investigation.

Standard and custom solutions

Standard configurations where possible, and we only develop what is necessary when the object or protocol deviates.

Industrial remote access since 2008

ISO 27001-certified. From secure VPN routers to data acquisition: we solve what seems impossible.

Access for the right person to the right object

Water installations must be accessible to the right people, but not to everyone.
Within the Remote Portal, you work with personal named accounts, mandatory multi-factor authentication, and permissions per user, organization, location, and role.
For example, you can arrange that:

  • an administrator is allowed to view all locations
  • the service department can start a VPN connection
  • a supplier may only access their own installation
  • a customer may only view a dashboard
  • temporary access is revoked after work is completed
  • events and remote access sessions are registered centrally

Security thus supports daily management and accountability, without making the entire story revolve around fear or compliance.

Which assets in your area do you want to connect more effectively?

Start with a single sewer pumping station, pumping installation, weir, measuring point or technical location.
Together, we look at the existing control system, the current communication connection, the device and protocol, which data you need, who should be granted access, where the data needs to go and how the solution can be scaled up later.

Next, we determine which combination of software, industrial hardware and engineering is required.
No generic product demo. First, we look at the object, the current situation and what needs to work in practice.

What is your challenge about?

No standard sales pitch. We first look at what needs to work technically.

Frequently Asked Questions (FAQ)

Often, yes. We first investigate which control, communication, and field equipment are already present. Only the connection, data, or remote access layer is replaced or supplemented when technically justified.
Not necessarily. Remote can specifically form the technical connection layer between the field object and your existing SCADA, master station, database, or cloud environment.
We work with Modbus RTU/TCP, IEC 60870-5-104, and DNP3, among others. Even with older or customer-specific protocols, we look at how data can be made reliably available.
Yes. The destination of the data stream becomes part of the solution. Data can be used within the Remote platform and, where appropriate, forwarded to an external environment.
Yes. Access can be configured personally, per location, and per function, and can later be adjusted or revoked.
Yes. A single object is often the best way to validate existing telemetry, alarm transmission, data points, connection, remote access, and management requirements before scaling up further.