The Remote Portal is a unique all-in-one platform specifically developed for secure OT remote access. No open ports, no inbound traffic. No more outdated, difficult-to-manage VPN connections. Connect globally, resolve issues immediately, and streamline your operations — securely and efficiently from one central portal.
Secure OT Remote Access without compromises
The Remote Portal is built according to Zero Trust principles: every connection is verified, and every session is logged. No open firewall ports, no inbound traffic. Connect your machines and installations worldwide via a secure tunnel — without the risks of traditional VPN solutions.
Advantages:
A powerful IIoT platform with a wide range of tools and features
The Remote Portal bridges the gap between IT and OT, bringing all involved parties together in one unified communication platform. Teams can collaborate effortlessly and establish secure, efficient remote access operations — for machine builders, OEMs, and system integrators worldwide.
Built for OT and ICS environments
The Remote Portal is specifically developed for industrial environments where reliability and security are non-negotiable. The platform supports all common industrial protocols such as Modbus TCP/RTU, OPC UA, BACnet/IP, and MQTT — and works with both new and existing OT equipment.
Ideal for:
- Machine builders and OEMs
- System integrators
- Industrial companies with global installations
- IT/OT teams looking to bridge the gap
Management & Configuration
Manage routers and location settings
Through our ServiceGate routers and Edge Controllers, all connected devices can be fully managed from the portal. Configure IP addresses, VPN profiles, firewall settings, and DNS parameters per location. Gain immediate insight into status, uptime, and firmware versions. Perform updates with a single click, without the need to be physically on-site.
Manage Remote Access Services (RAS).
Provide controlled access to remote local services such as VNC sessions, RDP connections and web interfaces (HTTP/HTTPS). Everything is accessed via reverse proxy or secure tunnels through the portal – without having to open ports on site. Transparent, auditable and fully traceable.
Manage users and group rights
Easily control who has access to which location or functionality. Create users, group them into roles (e.g. service, support, customer) and give them access only to what they need. All permissions are finely adjustable. Multi-level security ensures that sensitive systems remain shielded.
Create transparent VPN connections to locations
Start a VPN client connection to a location at the touch of a button. You instantly gain transparent access to the installation’s local network as if you were physically logged in. This feature works reliably, quickly and securely thanks to our proven VPN infrastructure based on OpenVPN.
Monitoring & Insight with OT Remote Access
Live dashboards with location information
For each location, you can instantly see the status of connections, data flows and installations. Personalize the dashboard per customer or installation. See faults, trends, running hours or energy consumption – without complicated tools. Data is searchable, exportable and suitable for integration with BI tools.
Configure data logging and industrial protocols
Easily connect to standard industrial protocols such as Modbus TCP/RTU, OPC UA, BACnet/IP, MQTT, or REST API. Configure data logging from the portal: choose which registers, frequency, and retention periods. The raw data is directly converted into actionable insights.
Security & Signaling with OT Remote Access
Alarms & Events
Set alarms based on thresholds or statuses. Think overtemperature, malfunctions, connection loss or power consumption deviations. Alarms are communicated instantly via e-mail, mobile app or SMS. Each alarm is traceable and linkable to log files or service cases.
Case & call logging (user actions)
Every user action — from making a VPN connection to starting a VNC session — is automatically logged. This logging makes audits, incident investigation and compliance easy. Combine with the support ticket system and you have a complete record of who, what, when and why.
Personalization of the OT Remote Access portal
Complete brand identity and customer experience
Fully customize the portal to your brand or customer environment. Add your logo, choose your colors, configure your display style and decide how customers or colleagues experience the portal. Also white-label available for integrators or resellers who want to run their own branding.
