Knowledge Base
From a technical question to a working solution.
Practical guidance on OT, industrial remote access and data logging. Choose your sector or go straight to the technical documentation.
What would you like to know?
Knowledge for your sector
Which controller would you like to connect? Explore brands, protocols and the setup of remote access and data logging for your sector.
Machine building & management
Provide service at customer sites and gain insight into machine data.
Building management
Manage access to building systems and work with maintenance partners.
Water management
Reach distributed installations and define how to record measurements.
Energy management
Bring together measurements from installations and locations.
Other applications
Connect existing equipment, different protocols and custom applications.
Sector articles
Technical documentation
The familiar instructions and reference information, accessible through their existing links.
Getting Started
Here you will find a brief explanation of all our ServiceGates, Controllers, Remote Portal, Remote Connect & Control App, and Client, showing you how to get started immediately.
Remote Portal
Manage routers and locations with the Remote Portal. This explains how to access the Remote Portal and how to use it.
Data monitoring
This section provides information on data monitoring and protocols, including BACnet, OPC UA, SNMP, OMRON, MQTT, IEC 60870-5-104, Modbus, and Siemens.
Smart & Edge Controller
Find out what you need to get started with the Smart Controller and Edge Controller, and read through the complete manual.
Remote Access Services
Find information about Remote Access Services (Telnet, SSH, HTTP & HTTPs, RDP and VNC) and the Remote Client for Windows, Linux and macOS.
Security
Find all documentation about Security and how Remote handles sTunnel, UDP, TCP, VPN, and Remote login security.
Standards and legislation
What do you want to connect, measure or manage?
Tell us about your controllers and application. Our team will help you work it out.
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