Industrial Remote Access:
secure and efficient remote management

The Zero Trust solution for ultimate industrial control, security, and efficiency

secure remote access

In modern mechanical engineering and automation, downtime is not an option. With Remote’s industrial remote access solutions, you have secure access to your installations anytime and anywhere. Save on travel costs, reduce downtime, and provide customers with the service they expect.

Why choose our industrial remote access solutions?

Reading or programming a PLC remotely requires more than a standard internet connection. Our solution is specifically developed for critical industry:
  • Plug & Play: Online within minutes without complex IT configurations.
  • Maximum Security: End-to-end encryption and Multi-Factor Authentication (MFA).
  • Universal: Compatible with all major brands such as Siemens, Rockwell, ABB, and Schneider Electric.
  • Specialist Support: Always direct contact with an IIoT specialist for support and advice.

The comprehensive remote solution for secure industrial remote access

Our unique IIoT Platform consists of the following components:

Our ServiceGate VPN routers

Our industrial ServiceGate VPN router – developed in-house – is the extension of your machine(s) or plant(s) and is the heart of the Remote solution. Through the router, you easily and quickly establish a secure connection to your machines or installations, wherever they are in the world. Whatever the type of control or network, our routers offer the solution that best suits your situation. Do you have company-specific requirements? Remote is also available to you for custom router development.

The routers fit into any machine or control cabinet and connect the remote access platform to industrial equipment. With the built-in firewall, the corporate network is optimally protected. All our routers are plug and play and you can try them
try them out for free
.

Additional services

For complete grip and control of all your machines or installations, we offer additional services in addition to the router, web portal and client software, including:

Data monitoring

With this service, you have clear and real-time insight into the performance and important parameters of your installation(s) or machine(s) 24/7 and anywhere.
Data monitoring
 enables you to make informed decisions and improve performance and processes.

Alarms & events

Is something wrong with an installation or has a predefined parameter been reached? With this service, you get instant notification via email, text message or a push message on your smartphone. This allows you to take targeted action immediately if needed, and you are fully in control. Of course, it is possible to set your own alarm priorities and determine which users should receive notifications and alarms.

Case & call

Case & call is an administrative function in our software that allows you to explain work on machines in a short report. It is also a convenient service for such things as hourly billing.

Safety & Security


Safety and security
 have top priority at Remote. Our VPN connections are foolproof with strong encryption, authentication mechanisms and Perfect Forward Secrecy (PFS). We use firewalls and Intrusion Detection Systems (IDS) to strengthen security against threats. Regular updates, security audits, backups and following best practices for OpenVPN implementation ensure solid protection.

Identity Management

At Remote, we work based on Identity & Access Management (IAM) standards following the Authentication, Authorization, Accounting (AAA) protocol:

  • Multi-factor authentication for logging users into the system.
  • ‘Principle of least privilege’ method for limited user access (authorization) to certain services.
  • Keeping track (accounting) of “who, where, when. Remote Engineer knows only the users’ specified e-mail addresses, IP addresses and login times.

The administrator of the license issued by Remote determines who the users are and what level of access these users are granted. We only know the e-mail addresses of the main users.

Why choose Remote’s solutions?

  • Saving time, travel and labor costs
  • Reducing downtime and improving operational reliability
  • Less unscheduled maintenance

  • Optimization of production processes and machinery

  • Increasing customer satisfaction