How NS allows its partners access but keeps full control

“A splendid solution we have full confidence in”

The challenge

The departments Service, Maintenance and Modernisation at the Dutch Railways (NS) are responsible for train maintenance and work with numerous partners that need to be able to access their machines remotely, for instance so as to resolve malfunctions. One of the NS’s most important demands was to be able to decide who could have access to a particular location, to what level and for how long. Software security and homogeneity were essential in this.

The solution

We realised a needs and demands package for the NS by applying our standard remote access solution in such a way that they would have full administrative control over the users in our portal. This was the best solution as far as the NS were concerned as it was smart, reliable, secure, homogenous and flexible.

The realisation

We placed our ServiceGate V2 in each machine within the production environment and advised the NS on how they could best assign rights to the users in our portal. These users are mainly machine manufacturers and installers and get temporary access to the PLC or machine from the NS until the problem is resolved. Once the problem is sorted, the connection to the PLC/machine is broken.

Wat vindt de klant?

“We werken er nu al een paar jaar mee en zijn nog steeds erg tevreden met deze oplossing. Inmiddels zijn de diensten en producten van Remote aangewezen tot de standaard binnen de NS. Dat zegt ook wel iets over de kwaliteit en betrouwbaarheid. Alle machinebouwers en installateurs werken dus met deze slimme remote dienst.”

Nederlandse Spoorwegen groep

ns treinen op rails

What does the client think?

Thanks to Remote, our support partners can access and manage the machines remotely. And the solution means access is secure as you decide yourself if someone gets access to a machine. The added bonus is that the machine’s functional repairs are faster as the support partner doesn’t need to come to the location for each malfunction. We’re very happy with Remote Engineer’s services!

Ronny Koster | Project leader for IT Material & Maintenance, NS

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