“We make palletizers for anything that fits in a bag and gets stacked on a pallet. As a programmer, I’m responsible for the operating systems in these machines. I met one of the founders of Remote Engineer at a trade fair and we became a guinea pig for them: the first external company to work with this router. We were happy right from the start and we’ve been using it for years now. Having the remote service makes things easier. The device makes a connection with the server over the internet and then you can set up a VPN connection and take a look at the client’s machine. And the built-in registration system works well. It gives you good insights into your service activities, and without it, I might forget some things.”