The following three Case studies:

‘Our service department receives 3 to 4 calls daily. Most of these are related to ‘operator error’. Through Remote Engineer we're now able to ‘look over their shoulders’, i.e. provide effective support within minutes. The contact time is very compact. Clients very much appreciate this and benefit through reduced downtime. Of course in some cases it's necessary to go to the client's location but they appreciate the fact that we know what the problem is upfront, can bring spare parts etc’.
Director Service Department - Machinery Manufacturer

‘I tried a separate ADSL line – too much work for me. I used to use port forwarding but clients expressed security concerns. I did check alternative solutions, but they're expensive and have too many bells and whistles. Business case for Remote Engineer? Well, an engineer costs at least €75 an hour’.
Managing director - Commercial Cooling company

‘Port forwarding is a problem. It's too much work for us and the client. There's also the issue of dynamic IP addresses. With Remote Engineer the connections are right the first time in 9 out of 10 times. I've purchased 32 and will continue to install Remote Engineer on each machine we sell. I'd be stupid not to’.
Service Manager - Packaging Equipment Manufacturer